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當前位置: 首頁 > 系統分類 > 幫助中心 > 配送方式 > Delivery Policy

Delivery Policy

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訂單狀態說明


下單后您可以在會員中心-我的訂單中關注您的訂單狀態:


訂單確認:說明我們已經收到您下的訂單。

已付款:說明我們已經查到您的付款并已經更新了付款狀態。

中轉中:說明倉庫正在為您的訂單從各個倉庫調貨。

中轉完成:說明倉庫已經為您調貨完畢,正在分揀商品和打包。

配貨完成:說明倉庫已經為您打包完畢,等待快遞公司 / 島島送貨壯丁 取貨。


注:

1. 如果您是送貨上門訂單,如果在下午6點00分前看到了配貨完成,當晚就一定會給您送貨了。

2. 如果您是快遞發貨的訂單,看到配貨完成后,您的訂單將會在當晚或第二天早上發出。

3. 如果您是自取的訂單,如果在下午6點00分前看到了配貨完成,您的訂單就可以在當晚7點后自取了。


Pick Up(自取訂單)


(可以取貨時付現金;也可以先轉賬,款到后來取貨)

自取的親們,麻煩先下單,不然我們不知道親要來取什么東西喔~

下單后您可以在會員中心-我的訂單中關注您的訂單狀態 如果您的訂單狀態變為配貨完成,您就可以在配貨完成顯示的當天晚上7點后來取貨了。

自取時間是一周7天,中午12點后,建議您最好是15:30后取貨。截止時間一般為19:00。

自取地點在 155 Queen St, City。

具體地點:155號是萬國大廈,您面對著萬國大廈時左手邊是一家眼鏡店,在眼鏡店的旁邊,是一家黑色牌子的日本店,店名為Japan Dollar Mart。日本店一進門是一個往下走的樓梯,您徑直順著樓梯走下來,找款臺說您的單號就可以了。


北岸自取地點:8 Cebel Pl, Rosedale, Auckland 0632


如果您實在還是找不到請電話我們:0800 999 899  手機用戶請撥打:09-9729611




Delivery(送貨上門)


(可以貨到付現金; 也可以轉賬,款到發貨)
夠滿$50紐幣, Auckland地區免費送貨上門!
不足$50紐幣,多加 $5 可送貨。


Delivery Time(送貨時間)


周日—周五 周六休息


島島送貨壯丁會根據每天的訂單數量和地區,自行設定路線。所以沒辦法跟各位親們確定準確送到的時間。還望親們諒解!
如有特殊時間要求,請提前與島島客服聯系確定。

一般貨送到后,島島送貨壯丁會停在您家路邊或者樓下,給您打電話或發短信通知您。麻煩您出門取貨。

周1—周5 下午2點發貨。款到發貨。

快遞公司節假日休息,所有節假日快遞都不發貨; 您如果選擇快遞郵寄的話 節假日也不會收到商品

Delivery Region(送貨上門區域)


注:因島島人手有限,wattle down地區暫時停止送貨服務,給您帶來的不便十分抱歉。



我們會盡量滿足您的送貨要求,但島島人力有限,有些地區目前還沒有開通,請您諒解。在以上范圍外地區的用戶,請您選擇快遞郵寄哦~


Post Service(快遞公司發貨)


(需要先轉賬,款到發貨)
不發PO BOX!)

滿$50全奧克蘭地區免郵費!


滿$70 全新西蘭地區免首重郵費!


一般情況奧克蘭發其他城市,首重為2公斤,超過2公斤的產品會一般多加收郵費。(在島島買東西一般不會超,如果有超的情況,客服會和您打電話聯系。)

不夠包郵金額的:


Auckland地區為 $3.5/單; 1-2個工作日白天到貨;
Auckland以外所有城市為 $6/單。 2-4個工作日白天到貨。


由于“島島便利店”的產品重量超過島島能承受的包郵范圍,所以所有超市相關的產品,奧克蘭以外客戶總重量超出3Kg的島島會加收快遞費。由于現在重量計算的系統還在制作中,所以如果您的訂單超重的話,會有客服和您聯系確認。為大家帶來不便島島深感抱歉。


溫馨提示

注1:我們發貨后,您的快遞號將會出現在您會員用戶中心里,同時會給您留下的Email地址發送一次您的快遞號。

注2:如果快遞公司送貨員到您那里,您恰好不在家。通常情況下快遞員會在您郵箱或者是門口留下一張卡片,上面寫著Calling Card,您可以照著卡片上的電話打給快遞公司和他們約定再次給您送貨的時間。

注3:如果您無法和快遞公司說清狀況,請聯系我們網站首頁的QQ客服,或撥打我們的客服電話0800 999 899  手機用戶請撥打:09-9729611尋求翻譯幫助。


關于轉賬發貨的補充說明


通常情況下 島島查賬時間為每天早上10點-11點之間,發貨時間為每日下午14:00-15:00。因為發貨后需要錄入快遞單號,所以發貨時間和您收到快遞單號的時間有出入,但一般情況下,收到快遞單號的時間不會超出晚上19:00。


如果您是非ASB銀行用戶,您周一下單并在20:00之前(有的銀行是22:00前)轉賬,我們會在周二上午10:00-11:00之間收到您的付款,您的貨品將會在周二下午發出。但假若您是在20:00之后(有的銀行是22:00后)轉賬,您的付款有可能會在周三上午10:00-11:00之間才能被查到,如遇到這樣的情況,您的貨將會在周三下午發出。如您是周末(含周五/周六/周日)轉賬,您的付款將會在周一或者周二上午被查到(轉出的銀行不同,到賬的時間會不同)。


在收到您的貨款后,我們一般情況下會將您的貨在當天下午發出,并將您的快遞單號錄入系統。您將會收到一封EMAIL,或者您也可以登錄您的會員中心查詢您的快遞單號。得到您的快遞單號后,您可以點擊網站首頁右上方的快遞查詢進入快遞公司首頁,在快遞公司首頁的TRACKING處輸入您的快遞單號,您就可以查詢到您貨物現在的運送情況。


我們目前使用的快遞公司為PBT,奧克蘭本地到貨時間通常是1-2天,如遇周末/公共假期等會推遲至工作日。如遇物流運送高峰,如圣誕節前后,會有延遲的現象發生。如果您在收到我們快遞單號后3天仍然沒有收到您的包裹,您以在郵箱或家門口附近找尋是否會有快遞公司給您留下的calling card,如有,您可以按上面的電話致電PBT,他們預約時間再給您送一次。如果沒有,請致電快遞公司0800 722 655查詢。如果您不方便打電話給他們,您也可以通我們的客服尋求幫助。


Shipment
Magic Group products are shipped in three ways from our shipping point. Shipping charges are prepaid and added to the invoice, except as otherwise agreed in writing. Packaging, mode of dispatch and way of dispatch are chosen by Magic Group, unless expressly agreed otherwise in writing. Risk of loss on all products shipped by Magic Group shall pass to purchasers upon transfer of those products to carrier. Magic Group shall not be liable for any loss, damage or delay during the course of shipment. The details of three shipping methods are shown below:
a) Self-pickup Service
You could choose pay cash when you pick up your items. You may also choose to bank transfer method to make your payment and then come to pick up. Please order online first before you come to pick up. After placing your order, please check the status of your order online. Come to pick up after you see the status changed to “preparation completed”. This service running for 7 days after 12pm. We suggest you come after 15:30 until 21:00. The place for pick up is: 155 Queen Street, City Central. Please come to the Japan Dollar Mart and tell the reception your order number. If you have any questions please feel free to contact us by ph: 09-3089818.
b) Delivery Service
You could choose to pay cash when the items have been delivered to you. You may also make payment through bank transfer and we will deliver right after receiving your payment. Your order will be delivered for free for Auckland region if your order amount exceed NZ$50.00. Otherwise, additional $5.00 will be charged for delivery. Please check your order online and it will be delivered after you see the status changes to “preparation completed”. Magic Group does not ensure the exact time that the order can be received by you. If you request any specific time for delivery, please contact our customer service. Please see the place that we are able to make delivery on http://www.mdd.co.nz/article.php?id=8. For the place that we couldn’t deliver to, please select courier service.
c) Courier Service
If you choose courier service, you have to make the payment first. After we received your payment, we will arrange our courier service. We use Fastway Courier Company for delivery. You can check your parcel by directly go to www.fastway.co.nz. You may also call Fastway Courier Company for any enquire and their contact detail is: http://www.fastway.co.nz/contact-us
Your courier tracking number will be shown in your membership account and we will send you an email to acknowledge you at the mean time. If you are not at home at the time the courier comes to your home, you normally will be leave a calling card. The courier will contact you for another delivery. If damage appears on your parcel (such as delay, serious damage etc.), please contact your local Fastway Courier Company for settlement of claim. Our customer service staffs are also willing to help you in this circumstance. Please contact our QQ or call us on 09-3089818.
i. Auckland region:
Please note that we will not charge your courier fee if your order amount has exceeded $30 in Auckland region. Other than that, $2.5 will be charged within Auckland per order. Your parcel will be received around 1-2 working days.
ii. Other area in New Zealand:
None courier fee will be charged if your order amount has exceeded $50 for parcels within initial weights for all New Zealand area. It will take 2-4 working days for delivery. Extra charge will be enclosed if the total weight of your parcel has exceeded 3kg and our customer service staff will contact you ASAP.
iii. Time for delivery:
We will make delivery as soon as we received your payment. We arrange courier at 2pm Monday to Friday. No delivery will be made on public holiday.
iv. Clarification for delivery:
Magic Group normally checks our account at 10:00-11:00am and arranges the delivery at 14:00-15:00pm every working day. We will give you courier tracking number after we arranged the delivery. Sometime the delivery time will be a bit different with the time you see your tracking number, however, you will receive your tracking number no later than 19:00pm.
If your bank account is not with ASB bank, any fund transfer before 20:00pm will be received after 11:00am in the following working day.
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